Terms of Service

RUPERT NEVE DESIGNS TERMS OF SERVICE

Last updated: August 20, 2026

Welcome to Rupert Neve Designs!

Rupert Neve Designs, LLC (“Rupert Neve Designs” or “we”) provides the Rupert Neve Designs website service that allows you as an end user (“you” or “User”) to browse through our websites and purchase and/or access certain applications (“Software”) and other downloadable software and content as defined below (collectively “Service”). In addition, where available, you may purchase accessories to our hardware products (such as rackmount kits) ("Accessories"), and branded merchandise ("Merchandise") directly through our USA Web Store (as defined below). Please read the following terms and conditions (“Terms of Service”) carefully. Your use of the Software is also subject to our standard End User License Agreement (“EULA”). When buying any of Rupert Neve Designs’ hardware products through an authorized reseller, the terms and conditions of such reseller shall apply, unless otherwise expressly specified in these Terms of Service (e.g., our offered Limited Warranty; see further information under Section 10.4 of these Terms of Service).

These Terms of Service, including our End-User-License Agreement (“EULA”) and Privacy Policy which are incorporated herein by reference, govern your access to and use of the RUPERT NEVE DESIGNS Service. BY ACCESSING OR USING THE SERVICE, OR BY POSTING OR ACCESSING ANY CONTENT ON THE SERVICE OR PURCHASING ANY GOODS FROM US, YOU ARE INDICATING THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE SERVICE.

1.  Modification

RUPERT NEVE DESIGNS reserves the right, at its sole discretion, to modify, discontinue or terminate the Service at any time. We may also modify these Terms of Service. Please refer to the “Last Updated Date” in these Terms of Service for the date these Terms were last updated. By continuing to access or use the Service after we have posted a modification to these Terms of Service, you are indicating that you agree to be bound by the modified Terms of Service. If the modified Terms of Service are not acceptable to you, your only recourse is to cease using the Service.

2.  Eligibility and Access

The Service is intended solely for people who are 13 years of age or older. Any access to or use of the Service by anyone under 13 is expressly prohibited. If you are 13 years of age but under 18, you may use the Service but only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Service.

3.  RUPERT NEVE DESIGNS Content and Ownership

Certain types of content are made available through the Service. “RUPERT NEVE DESIGNS Content” means our Software or other content, including without limitation the RUPERT NEVE DESIGNS trademarks or any third-party trademarks, technology, and copyrighted works, made available through the Service, which are owned by or licensed to RUPERT NEVE DESIGNS, but excluding User Submissions. The Service and RUPERT NEVE DESIGNS Content are protected by copyright, trademark, and other laws of the United States and foreign countries. Except as expressly provided in these Terms of Service, RUPERT NEVE DESIGNS and its licensors exclusively own all rights, title and interest in and to the Service and RUPERT NEVE DESIGNS Content, including all associated intellectual property rights. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Service or RUPERT NEVE DESIGNS Content.

4.  User Submissions

“User Submissions” means anything you send or upload to or through the Service, including text, images, photos, video, audio or links, whether provided through social media, our contact forms or other messages to us. For the avoidance of doubt, you retain ownership of your User Submissions and RUPERT NEVE DESIGNS claims no ownership in them, and nothing in these Terms of Service limits your use of your own content.

Feedback. Notwithstanding the foregoing, if you provide feedback, suggestions, ideas, reviews or comments about RUPERT NEVE DESIGNS, our products or the Service (“Feedback”), you agree that we may use such Feedback freely and for any purpose (e.g., incorporating such Feedback into RUPERT NEVE DESIGNS’ products and/or services), without any obligation, attribution or payment to you.

Other User Submissions. For other content you share with us (for example, photos or videos of you or others using our products), you grant us permission to store, host and use such content as reasonably necessary to operate, provide and support the Service. We will not feature your submission in our marketing or on our channels without your consent, unless you have made it public or directed it to us (for example, by posting it publicly, tagging us, or entering a public campaign or contest), in which case you agree that we may use, publish, display and share it across any media, with credit to you where reasonably practicable. Where we would use your name in a formal testimonial, we will obtain your consent first. If you prefer that we not re-post or quote you, please notify us, and you may request that we cease using your content at any time; we will do so within a reasonable period if commercially practical.

You are responsible for the content you share. By sharing it, you represent and warrant that: (i) you have all rights, consents and permissions necessary to grant the permissions above; and (ii) your content, and our permitted use of it, will not infringe any third party’s intellectual property, publicity, privacy or contract rights, or violate any applicable law.

5.  Copyrighted Materials: No Infringing Use

You agree not to use the Service in any way that violates the intellectual property rights of any third party. RUPERT NEVE DESIGNS shall, under appropriate circumstances, terminate the accounts of Users who infringe, are believed to have infringed or are charged with infringement of the rights of copyright holders more than once. In particular, if you are a copyright owner or an agent thereof and believe that any content in connection with the Service infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by contacting us at info@rupertneve.com.

6.  Interactions between Users

You are solely responsible for your interactions (including any disputes) with other Users of the Service. Your use of the Service and RUPERT NEVE DESIGNS Content and any other content made available through the Service is at your sole risk and discretion, and RUPERT NEVE DESIGNS hereby disclaims any and all liability to you or any third party relating thereto. RUPERT NEVE DESIGNS reserves the right to contact RUPERT NEVE DESIGNS Users, in compliance with applicable law, in order to evaluate compliance with the rules and policies in these Terms of Service. You agree to cooperate fully with RUPERT NEVE DESIGNS to investigate any suspected unlawful, fraudulent or improper activity via the Service.

7.  General Prohibitions

You agree not to do any of the following while using the Service or RUPERT NEVE DESIGNS Content:

 (i)           Post, upload, publish, submit or transmit any User Submissions or content that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any other person; or (vii) promotes illegal or harmful activities or substances (including, but not limited to activities that promote or provide instructional information regarding the manufacture or purchase of illegal weapons or illegal substances).

(ii)            Use, display, mirror, frame or utilize framing techniques to enclose the Service, or any individual element or materials within the Service, RUPERT NEVE DESIGNS’ name, any RUPERT NEVE DESIGNS or third party trademark, logo or other proprietary information, the content of any text or the layout and design of any page or form contained on a page, without RUPERT NEVE DESIGNS’ express written consent;

(iii)           Use the Service in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Service.

(iv)           Attempt to probe, scan, or test the vulnerability of any RUPERT NEVE DESIGNS system or network or breach any security or authentication measures;

(v)            Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by RUPERT NEVE DESIGNS or any of RUPERT NEVE DESIGNS’ providers or any other third party (including another User) to protect the Service or RUPERT NEVE DESIGNS Content;

(vi)           Attempt to gain unauthorized access to interfere with, damage or disrupt any parts of the Service, the server on which the Service is stored, or any server, computer or database connected to the Service.

(vii)         Attempt to gain unauthorized access to interfere with, damage or disrupt any parts of the Service, the server on which the Service is stored, or any server, computer or database connected to the Service.

(viii)        Transmit or attempt to transmit the sending of any advertising or promotional material without our prior written consent including any “junk mail,” “chain letter” or “spam” or any other similar solicitation.

(ix)           Engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Service, or which, as determined by us, may harm RUPERT NEVE DESIGNS or users of the Service or expose them to liability.

(x)            Use any meta tags or other hidden text or metadata utilizing a RUPERT NEVE DESIGNS trademark, logo URL or product name without RUPERT NEVE DESIGNS’s express written consent;

(xi)           Use the Service or RUPERT NEVE DESIGNS Content for any commercial purpose or the benefit of any third party or in any manner not permitted by these Terms of Service;

(xii)         Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Service or RUPERT NEVE DESIGNS Content;

(xiii)        Introduce any viruses, Trojan horses, worms, logic bombs or other material which is malicious or technologically harmful or otherwise attack or interfere with the Service.

(xiv)        Interfere with, or attempt to interfere with, the access of any User, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Service;

(xv)         Collect or store any personally identifiable information from the Service or from other Users of the Service without their express permission;

(xvi)        Impersonate or misrepresent your affiliation with any person or entity;

(xvii)      Violate in any way any applicable federal, state, local, or international law or regulation or these Terms of Service.

(xviii)     Use any information, data, designs, specifications, or other characteristics relating to RUPERT NEVE DESIGNS’ products - including any product-related Content made available through the Service - to develop, train, fine-tune, test, or improve any machine learning model, artificial intelligence system, or similar automated technology, without RUPERT NEVE DESIGNS' prior express written consent. For the avoidance of doubt, nothing in this clause prohibits standard search engine indexing, crawling, or AI-assisted retrieval of publicly available content (including user manuals) on RUPERT NEVE DESIGNS’ website. 

(xix)        Encourage or enable any other individual to do any of the foregoing.

RUPERT NEVE DESIGNS will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. RUPERT NEVE DESIGNS may involve and cooperate with law enforcement authorities in prosecuting Users who violate these Terms of Service. RUPERT NEVE DESIGNS reserves the right, at any time and without prior notice, to remove or disable access to any RUPERT NEVE DESIGNS Content and any User Submissions that RUPERT NEVE DESIGNS, in its sole discretion, considers to be in violation of these Terms of Service or otherwise harmful to the Service or Users of the Service.

8.     Links

The Service may contain links to third-party websites or resources. You acknowledge and agree that RUPERT NEVE DESIGNS does not endorse and is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.

9.     Termination

You may stop using the Service at any time and may terminate the Service by closing your account with RUPERT NEVE DESIGNS. RUPERT NEVE DESIGNS may terminate your access to the Services (i) for failure to comply with the Terms of Service; (ii) in the event RUPERT NEVE DESIGNS discontinues the Services or a portion thereof; (iii) in the event of a change of control or sale of RUPERT NEVE DESIGNS; or (iv) in the event RUPERT NEVE DESIGNS otherwise goes out of business. Without limiting other remedies, RUPERT NEVE DESIGNS may at any time suspend, terminate, or refuse to provide you with access to the Service for any reason, in its sole discretion.

Except as provided herein, after termination for any reason, you understand and acknowledge that we will have no further obligation to provide the Service to you and all licenses and other rights granted to you by these Terms of Service will immediately cease. RUPERT NEVE DESIGNS will not be liable to you or any third party for termination of the Service. Upon any termination or suspension, any content, materials or information (including User Submissions) that you have submitted via the Service will no longer be accessible to you.

Any suspension, termination or cancellation will not affect your obligations to RUPERT NEVE DESIGNS under these Terms of Service (including, without limitation, proprietary rights and ownership, licenses to RUPERT NEVE DESIGNS, indemnification and limitation of liability), which naturally are intended to survive such suspension, termination or cancellation.

10. Hardware Products, Accessories, Merchandise & USA Web Store

 When purchasing any Rupert Neve Designs Hardware Product through an authorized reseller or merchant of record, the terms and conditions of such reseller shall govern the sale. However, our limited warranty applies to all Rupert Neve Designs Hardware Products and Accessories as further described in Section 10.4 below. Purchases made directly through Rupert Neve Designs’ USA Web Store (“USA Web Store”) are subject to the additional terms set forth in Sections 10.1 through 10.3 below.

10.1. Orders and Payment for USA Web Store Purchases. By placing an order through the USA Web Store, you represent that you are at least 18 years of age, located in the United States, and authorized to use the payment method provided. Rupert Neve Designs uses a third-party payment processor to handle all transactions. You agree to provide complete and accurate payment and shipping information. Rupert Neve Designs reserves the right to refuse, cancel, or limit any order at its sole discretion, including orders that appear to be placed by resellers or for commercial redistribution purposes. Your receipt of an order confirmation does not constitute acceptance of your order; Rupert Neve Designs reserves the right to cancel any confirmed order prior to shipment if, for example, a product is out of stock or an error in pricing or product description is identified.

10.2. Shipping and Risk of Loss for USA Web Store Purchases. Rupert Neve Designs ships Accessories and Merchandise exclusively to addresses within the United States. Shipping costs and estimated delivery timeframes will be presented at checkout. Risk of loss and title for Accessories and Merchandise purchased through the USA Web Store pass to you upon delivery to the shipping carrier. Rupert Neve Designs is not responsible for delays, loss, or damage caused by the shipping carrier once the product has been tendered for shipment.

10.3. Returns and Refunds for USA Web Store Purchases. You may return Accessories or Merchandise purchased through the USA Web Store within thirty (30) days of the date of delivery, provided that: (i) the item is returned in its original, unused, and undamaged condition with all original packaging and documentation; and (ii) you obtain a return merchandise authorization ("RMA") number from Rupert Neve Designs prior to returning any item by contacting webstore@rupertneve.com. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on Rupert Neve Designs' part. Refunds will be issued to the original payment method within fourteen (14) business days of Rupert Neve Designs' receipt and inspection of the returned item. Customized or personalized Merchandise is non-returnable and non-refundable unless defective.

10.4. Limited Warranty (Hardware Products and Accessories). Rupert Neve Designs warrants that its Hardware Products and Accessories will be free from defects in materials and workmanship for a period of three (3) years from the date of first purchase. Rupert Neve Designs agrees to remedy any defect identified within such three (3)-year period by, at Rupert Neve Designs' option, repairing or replacing the product. This Limited Warranty does not apply to: (a) any product that has been improperly installed, subjected to usage for which the product was not designed, misused or abused, damaged during shipping, or that has been altered or modified in any way; or (b) Merchandise of any kind. This Limited Warranty is extended to the original end user purchaser only. A purchase receipt or other satisfactory proof of the date of original purchase is required before any warranty service will be performed.

THIS EXPRESS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLED TO THE EXTENT ALLOWED UNDER APPLICABLE STATE LAW. IN NO EVENT SHALL RUPERT NEVE DESIGNS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF A HARDWARE PRODUCT AND/OR ACCESSORY.

If you suspect a defect in your device, please email service@rupertneve.com. It is possible that a suspected defect could be due to a faulty cable or connector, improper setup, or some other factor not involving the unit itself. If it is determined that your unit may be defective, we will issue a return material authorization number which should be included in the return shipment.

11. Software Licenses

11.1. Users have the opportunity to purchase licenses to RUPERT NEVE DESIGNS’s Software through the Service. Users agree that such Software licenses shall also be governed by RUPERT NEVE DESIGNS’s EULA, and Users agree to such terms and conditions contained in the EULA, which is incorporated herein by reference. Subject to Section 9 herein, fully paid licenses to Software will continue past termination provided that the User is not in breach of these Terms of Service, including the EULA.

11.2. Free Trials for Software: We may offer time-limited fully functional free trials for certain individual Software products. You may activate your free trial by following the instructions on our website. Your free trial will automatically terminate after the specified trial period. After the free trial ends, you may purchase the Software product by visiting the product page on our website or through one of our authorized resellers.

11.3. Purchases: RUPERT NEVE DESIGNS uses a third-party provider to process all payments through its website. You agree to provide complete and accurate payment information and further agree to any terms and conditions of such third-party payment provider. In the event of refusal of payment, your access to the Software will be denied. RUPERT NEVE DESIGNS cannot be responsible for the processing of any payments via the Service, and Users shall contact the third-party payment provider directly with any questions or concerns regarding payments. Users may contact RUPERT NEVE DESIGNS for other inquiries relating to refunds and returns of Software license purchases as provided in section 11.4 below.

11.4. Refunds to Software: As provided in section 11.2, we may offer time-limited free trials for our Software products for you to test before you buy them, so you are sure you will be satisfied with your purchase. Nevertheless, you may request a full refund on your purchase within 14 days of the initial purchase date by contacting us at plugins@rupertneve.com provided that you have not activated or commenced use of the Software license. If you are an EU consumer, you acknowledge that by activating or commencing download of the Software you expressly consent to the immediate performance of the contract and acknowledge that you will lose your right of withdrawal once the Software has been made available to you. If you have purchased a Software bundle, you must return the whole bundle within 14 days of purchase before you activate any Software product in the bundle in order to receive a refund as provided herein.

12. Disclaimers

THE SERVICE, RUPERT NEVE DESIGNS CONTENT, THE SOFTWARE, AND USER SUBMISSIONS ARE PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, RUPERT NEVE DESIGNS EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SECURITY, NON-INTERRUPTION, PERFORMANCE, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. NOTHING IN THESE TERMS OF SERVICE SHALL AFFECT ANY STATUTORY RIGHTS THAT YOU CANNOT WAIVE OR LIMIT BY CONTRACT, INCLUDING ANY RIGHTS YOU MAY HAVE AS A CONSUMER UNDER APPLICABLE MANDATORY LAW.

13. Indemnity

You agree to defend, indemnify, and hold RUPERT NEVE DESIGNS, its officers, directors, employees, agents, and third party licensors, harmless from and against any claims, liabilities, losses, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your User Submissions, your access to or use of the Service or RUPERT NEVE DESIGNS Content, or your violation of these Terms of Service.

14.  Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL RUPERT NEVE DESIGNS, ITS AFFILIATES OR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE, SOFTWARE, USER SUBMISSIONS, OR RUPERT NEVE DESIGNS CONTENT, INCLUDING WITHOUT LIMITATION, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS OR LOSS OF BUSINESS WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE OR ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UNDER NO CIRCUMSTANCES SHALL RUPERT NEVE DESIGNS’S TOTAL LIABILITY UNDER THESE TERMS OF SERVICE EXCEED $10. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

15.  Trademark Rights

The trademarks

• RUPERT NEVE DESIGNS
• RUPERT NEVE
• FIDELICE
• PORTICO
• NEWTON
• OptoFET
• SWIFTMIX
• SHELFORD
• SILK
• MBT
• MASTER BUS TRANSFORMER
• 5088
• RNDI
• PRIMARY SOURCE ENHANCER
• MASTER BUS PROCESSOR
• THE MOST TRUSTED NAME IN SOUND
• and any of RUPERT NEVE DESIGNS’s Software products, including accompanying logos, 

are trademarks or registered trademarks of RUPERT NEVE DESIGNS. Nothing in these Terms of Service grants you any right, license, or permission to use any of RUPERT NEVE DESIGNS's trademarks, trade names, service marks, or logos without the prior express written permission of RUPERT NEVE DESIGNS, and any unauthorized use thereof is strictly prohibited and may constitute trademark infringement. 

Any other trademarks, service marks, logos, trade names and any other proprietary designations are the trademarks or registered trademarks of their respective parties.

16.  Controlling Law and Jurisdiction

These Terms of Service and any action related thereto will be governed by the laws of the State of California without regard to its conflict of law's provisions. You agree that the exclusive jurisdiction and venue of any action with respect to the subject matter of these Terms of Service will be the state and federal courts located in San Francisco, California.

17. Entire Agreement

These Terms of Service (including the Privacy Policy and EULA) constitute the entire and exclusive understanding and agreement between RUPERT NEVE DESIGNS and you regarding the Service and RUPERT NEVE DESIGNS Content, and these Terms of Service supersede and replace any and all prior oral or written understandings or agreements between RUPERT NEVE DESIGNS and you regarding the Service and RUPERT NEVE DESIGNS Content.

18.  Assignment

You may not assign or transfer these Terms of Service, by operation of law or otherwise, without RUPERT NEVE DESIGNS’s prior written consent. RUPERT NEVE DESIGNS may freely assign these Terms of Service, including EULA.

19. Notices

Any notices or other communications required hereunder, including those regarding modifications to these Terms of Service, will be in writing and given by RUPERT NEVE DESIGNS via email if applicable (in each case to the address that you provide) or by posting to the Service.

20. General

The waiver of any such right or provision will be effective against RUPERT NEVE DESIGNS only if in writing and signed by a duly authorized representative of RUPERT NEVE DESIGNS. If for any reason a court of competent jurisdiction finds any provision of these Terms of Service invalid or unenforceable, that provision will be severed and reinterpreted so as to be enforceable to the maximum extent permissible in order to reflect the original intent of the parties and the other provisions of these Terms of Service will remain in full force and effect. YOU MUST SUBMIT ALL CLAIMS MUST WITHIN A YEAR OF THE DATE OF OCCURRENCE OR ELSE THEY ARE WAIVED BY YOU.

21. Contacting Us

If you have any questions about these Terms of Service, please contact Rupert Neve Designs at info@rupertneve.com.