Plug-In Support Center

Once you complete an online order you will see an activation code (or codes) for the plug-in(s) you've purchased listed in your email receipt. Highlight and copy the code, then log in to your iLok account via the iLok License Manager application. Go to the Licenses menu and select "Redeem Activation Code", and paste the license code. You will be prompted to select an iLok dongle to activate the authorization to, then click "Activate". A confirmation window will appear where you can verify the iLok selected and click "OK". 

RND does not maintain user accounts at this time. Instead we rely on your iLok account information for ownership issues. Please log into your iLok account and sort by PRODUCT NAME to see what RND plug-ins you own. Our plug-ins are published by McDSP but every PRODUCT NAME should start with 'Rupert Neve Designs'

First, go to ilok.com and file a LOST or STOLEN iLok RMA. Send the RMA# provided to plugins@rupertneve.com and we do what we can to get you back up and running again.

This can happen for a variety of reasons. It can be common for credit card companies to initiate fraud protection. If this is the case, contacting your credit card company may fix the problem and you can request us to try your card again: plugins@rupertneve.com.

Or you can place the order again using a different credit card.

Please let us know if you have attempted multiple orders so that we can delete your extraneous, duplicate order(s.) 

If you continue to have problems, please contact us at plugins@rupertneve.com and we will respond as quickly as possible. In the meantime, all of our plugins have a 14 day trial period.

You should have an activation code listed for each product in your electronic receipt. Log into your iLok account via the iLok License Manager application. Go to the LICENSE menu at the very top and select REDEEM ACTIVATION CODE. Then the authorization will be in the AVAILABLE section of your account. Right click and select ACTIVATE and assign it to an iLok2/3, Local Machine, or iLok Cloud Session. You can also drag it from the list to any of these devices to activate.

Our licensing policy is two iLok authorizations per product purchased. This lets you use a single RND plug-in license to authorize each of your two systems!

Please note, utilizing both activations on two systems at the same time requires using either an iLok2/3 dongle or local machine, as iLok accounts can only have one iLok Cloud Session open at a time.

The easiest way to get a demo authorization is to install whatever plug-in[s] you wish to try, launch your DAW, and when the authorization window comes up, click the TRY button and enter in your iLok information. Be sure you have an iLok2 or iLok 3 connected for the demo auth to be assigned. You can access each plug-in installer directly from our 'Downloads' page. Thank you for trying our plug-ins!

VST install locations:

x64 VST3 = C:/Program Files/Common Files/VST3

Win32 VST3 = C:/Program Files (x86)/Common Files/VST3

Location of VST3 presets on Windows:

C:/Users//Documents/VST3 Presets/Rupert_Neve_Designs/

Windows – C:/Program Files (x86)/Rupert_Neve_Designs/

Mac – System HD/Applications/Rupert_Neve_Designs/

It may be an issue with the copy protection being used. Please go to www.ilok.com and download and install the latest version of the iLok License Manager application and log into your iLok account. Then right click your iLok with your RND auths and select SYNCHRONIZE. Once the spinning blue wheel completes, log out and try your DAW again.

Log into your iLok account and sort by PRODUCT NAME to see what plug-ins you own. The version number will be appended to the product name.  You can also click on each RND 'R' logo in the plug-in UI to access the version number.  

First, please make sure you have an iLok account set up and the iLok License Manager installed.  If you are still having trouble, please contact plugins@rupertneve.com and we will do our best to assist you.